Billable8 · Legal
Terms of service
Effective October 9, 2026
These are the terms for using Billable8, written to be read rather than skimmed past. Using the service means you agree to them. If you are signing up on behalf of a company, you are agreeing for the company.
1. Who you are dealing with
Billable8 is operated by Ops Automators (“we”, “us”) at billable8.com. “You” means the person or business holding the account. People you invite into your workspace, including client portal users, are your users: you are responsible for what they do with the access you gave them, and their access ends when you say it does.
2. Accounts
- Give us accurate account information and keep it current.
- Keep your credentials to yourself. A seat is a person, not a shared login. Client portal seats are free, so there is no reason to share staff logins with clients.
- You are responsible for activity under your account until you tell us something is wrong. If you suspect a compromise, email us and change your password, in that order or the other one, but do both.
3. Plans, pricing, and payment
Current prices live on the pricing page. Solo is a flat price for one internal user. Team is billed per purchased internal seat, monthly or annually; annual Team pricing costs ten months for twelve. Client portal users never count towards your bill, and there are no usage fees per billing run, project, or client.
If a price ever changes, existing customers get at least 30 days of written notice, and a change never lands mid-term: whatever period you already paid for runs at the price you paid. Fees are non-refundable once a billing period starts, except where required by law or when we made a duplicate or incorrect charge.
Seat increases and Solo-to-Team changes take effect immediately after payment succeeds and are prorated for the remaining billing period. Seat reductions and Team-to-Solo changes take effect at the next renewal, with no refund or credit for the current period. Deactivating a user frees an internal seat; request a seat reduction to change your next bill.
Monthly-to-annual changes take effect immediately after payment succeeds, with credit for unused monthly time. Annual-to-monthly changes take effect at renewal. Subscriptions renew automatically until canceled.
Displayed prices are in USD and exclude tax. Applicable taxes are calculated and added at checkout. Agency contracts may override these defaults in a signed order form.
4. Your data is yours
Everything you put into your workspace stays yours. You give us only the licence we need to run the service: hosting it, backing it up, displaying it to the people you have granted access, and processing it the way the features require. That licence exists for operating Billable8 and for nothing else.
The export promise, as a term of contract: you can export your complete data throughout a trial, payment recovery, and for 90 days after cancellation. A security or abuse suspension uses a verified, operator-assisted export where law and incident response permit it. We built this product because a tool once locked us out of 53 hours of our own billing records, and we are not doing that to you.
How we handle personal data is covered by the privacy policy, which is part of these terms.
5. Acceptable use
Do not:
- break the law with it, or store content you have no right to store;
- probe, overload, or attack the service, or try to reach data that is not yours (good-faith security research under our disclosure policy is welcome and explicitly not a breach of this section);
- resell access or pass the service off as your own;
- use it to send spam or host anything malicious.
If something here is violated we will contact you first when that is reasonable, and act without notice when it is not, for instance during an active attack.
6. Our stuff
The software, the design, and the Billable8 name are ours. You get a subscription to use them, not ownership of them. If you send us feedback or feature ideas, we can use them without owing you anything, though we are usually happy to say thanks.
7. Availability
We work to keep Billable8 up and fast, and we publish how it is built on the security page. We do not promise a specific uptime percentage, and scheduled maintenance happens when needed. If we expect meaningful downtime, we tell account owners ahead of time.
8. Disclaimers
Billable8 is provided as-is. To the fullest extent the law allows, we disclaim implied warranties, including merchantability and fitness for a particular purpose.
A plainer disclaimer worth reading: Billable8 computes hours, values, and margins from the rates you configure. It is a bookkeeping aid, not an accountant, a tax adviser, or a lawyer. Check invoices before you send them. The numbers are only as honest as the rates behind them, which is why the app warns you when a cost rate is missing instead of pretending the answer is 100%.
9. Limits on liability
Neither of us is liable to the other for indirect, incidental, special, or consequential damages, or lost profits, even if advised of the possibility. Our total liability for anything arising out of the service is capped at the amount you paid us in the 12 months before the claim arose. If that amount is zero because you were on a trial, our liability is capped at one hundred US dollars.
Nothing in this section limits what cannot legally be limited, such as liability for fraud or wilful misconduct.
10. Indemnity
You will defend us against third-party claims arising from your content or your unlawful use of the service, and cover the resulting costs. We will defend you against third-party claims that the service itself infringes their intellectual property, and cover those. Each side has to tell the other promptly and let the defending side run the defence.
11. Ending things
You may request cancellation at any time in Admin → Subscription. Cancellation takes effect at the end of the paid period. Access continues through that date, followed by read-only access and the 90-day export window in section 4. The subscription does not renew. We can suspend or terminate for breach of these terms, with notice and a chance to fix it where the breach is fixable.
Either way it ends, the export promise in section 4 survives: your data stays exportable for 90 days after the account closes, after which we delete it as described in the privacy policy.
12. Changes to these terms
Small edits (typos, clarity) just happen. Material changes come with at least 30 days of notice by email to account owners, and continuing to use the service after they take effect is acceptance. If you do not accept a material change, cancel before it takes effect and section 11 applies.
13. Law and venue
These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Disputes go to the state or federal courts located in Orange County, Florida, and both sides consent to that venue. Before anyone files anything, email us: almost everything is fixable in one conversation.